khelovip apps Privacy Policy
Your personal information is very important to us. This policy explains in detail how we collect, store, and keep your information secure.
This privacy policy may be updated at any time. We will post a notice on this page before any changes take effect. Continued use of the platform will be considered acceptance of the updated policy.
Introduction and Applicability
khelovip apps ("we", "our", "platform") operates an online entertainment service for users in Bangladesh. When you visit our website, create an account, or use any service, you voluntarily share certain information with us.
This privacy policy has been prepared to give a clear understanding of how that information is used. It supplements our Terms and Conditions and both documents should be read together.
This policy applies to individuals aged 18 (eighteen) years or older. The minimum age for casino and betting activities on our platform is 21+. We do not knowingly collect information from minors.
What types of information we collect
2.1 Information provided directly
Information collected when you register an account or use our services:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Residential address (where required)
- National ID card or passport details (for identity verification)
- Financial transaction information (bKash, Nagad, Rocket, Upay account numbers)
2.2 Automatically collected information
Information collected technically while using the platform:
- IP address and device type
- Browser version and operating system
- Login time, session duration, and navigation history
- Information collected through cookies and similar tracking technologies
- Game activity, bet history, and transaction logs
2.3 Information received from third parties
In some cases, a limited amount of information may be received from payment processing partners or fraud prevention services. This information is used solely to ensure the security of your account.
Purpose of information use
Collected information is used for the following purposes:
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals (minimum deposit ৳300 and minimum withdrawal ৳500)
- Providing applicable bonuses and promotions
- Preventing fraud, money laundering, and other illegal activities
- Maintaining the security and stability of the platform
- Providing customer support (24/7 live chat and email in Bengali and English)
- Improving service quality and developing new features
- Meeting legal obligations
We never sell your information to third parties for commercial advertising purposes. For more information on responsible gaming, please read our Responsible Gaming page.
Data Storage and Security
4.1 Technical security measures
khelovip apps uses industry-standard technology to protect your information. Our servers are secured with SSL (Secure Sockets Layer) encryption, which encrypts all data exchanged between your browser and our system. Sensitive information, such as passwords, is stored in hashed form.
Our IT infrastructure is subject to regular security audits, and automated systems are used to monitor suspicious activity.
4.2 Administrative security measures
Only authorised staff have access to user information, following a strict need-to-know policy. All staff are bound by confidentiality agreements.
4.3 Retention period
Information is retained while your account is active and, after account closure, for a defined period as required by law. It is then securely deleted.
4.4 Steps in case of a data breach
In the event of a data breach, we will notify affected users as quickly as possible and take the necessary remedial steps.
Information sharing and third parties
khelovip apps may share your information with third parties in the following limited circumstances:
5.1 Payment processors
The minimum necessary information is shared with mobile payment processors such as bKash, Nagad, Rocket, and Upay to complete transactions. These organisations are governed by their own privacy policies.
5.2 Technology and service providers
Game and technology providers such as Pragmatic Play, PG Soft, JILI, and Evolution may receive certain gameplay-related information. This information is used solely for service delivery.
5.3 Legal obligations
We may be required to provide information to authorities in accordance with a court order or applicable law.
5.4 Business changes
In the event of a business merger or acquisition, user information may be transferred, but the new authority will also be bound by this privacy policy.
Cookies and tracking technologies
We use cookies and similar technologies on our website. Cookies are small data files stored on your device that help manage sessions, save preferences, and improve the user experience.
6.1 Types of cookies
- Essential cookies: Required for login sessions and security; these cannot be disabled.
- Functional cookies: Save your language and preferences.
- Analytics cookies: Monitor platform usage to help improve the service.
Most cookies can be controlled from your browser settings. However, disabling cookies may cause some platform features to not work properly.
Your rights and controls
You have the following rights regarding your personal information:
7.1 Right to access information
You may request at any time to know what information we hold about you. We will respond within 30 working days.
7.2 Right to correct information
If the information we hold is incorrect or incomplete, you may request a correction. This can be done through account settings or customer support.
7.3 Right to delete information
In certain circumstances you may request deletion of your information. However, information required to meet legal obligations may not be immediately deletable.
7.4 Right to opt out of marketing communications
You may remove yourself from receiving our promotional messages at any time. Each email includes an unsubscribe option.
7.5 Right to lodge a complaint
If you have any concerns about how your information is managed, please contact our customer support team directly.
Protection of minors
khelovip apps strictly follows a 21+ age policy. We do not knowingly collect any personal information from individuals under the age of 21. Age verification is mandatory during account registration.
If we become aware that information from a minor has been collected by mistake, that account will be closed immediately and the information deleted.
International data transfers
Our servers and technology infrastructure may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. Regardless of where data is processed, the protections in this privacy policy apply.
Data processing agreements are in place with third-party service providers to ensure your information is processed with appropriate safeguards.
Policy changes and contact
10.1 Policy updates
This privacy policy may change from time to time due to business changes, legal requirements, or service improvements. For significant changes, we will notify you by email to your registered address or by a notice on the platform.
Continued use of the platform after a change will be taken as acceptance of the updated policy. For full details about using our services, visit About Us.
10.2 Contact us
If you have any questions, requests, or complaints about this privacy policy, please contact our 24/7 customer support team:
- Live Chat: Available 24 hours, 7 days
- Email: [email protected]
We provide support in both Bengali and English.